Last updated: 24/11/2025

FOUR (UK) Ltd, also trading as FOUR Car Audio, ("we", "our", "us") operates the FOUR Car Audio Warranty mobile application ("the App").

This Privacy Policy describes how we collect, use, and protect information when you use the App. By using the App, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Camera Access

The App requires access to your device's camera strictly for the purpose of scanning barcodes printed on products supplied by FOUR Car Audio.

Camera access is used only to detect and read the barcode so the App can automatically capture the serial number needed for warranty registration.

We explicitly confirm that:

• No photos or videos are captured.
• No images are saved, stored, or transmitted at any time.
• No data is extracted from the camera feed other than the barcode value (serial number).
• The camera feed is processed locally on the device in real time.

1.2 Warranty Registration Information

When you choose to register a product, the App may collect certain information necessary to complete a warranty registration, such as:

• Product serial number
• Product model or type
• Purchase information (e.g., date or retailer)
• Your name and contact information (only if voluntarily provided)

The App does not collect location data, behavioural data, advertising identifiers, or analytics data.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To register and validate your product warranty
• To verify product ownership
• To provide customer support for warranty or product-related enquiries
• To maintain accurate internal warranty records

Your information is not used for:

• Advertising or marketing
• Behavioural tracking
• Profiling
• Analytics (unless added in future with explicit notice and consent)

3. Data Storage and Security

Warranty information is stored securely on cloud-hosted databases accessible by FOUR (UK) Ltd.

We use industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

We do not store any camera images or visual data at any point.

Access to stored data is strictly limited to authorised FOUR (UK) and Quadragon personnel handling warranty and maintenance operations.

If a data breach were ever to occur, we would follow all applicable legal requirements regarding notifications and remediation.

4. Sharing of Information

We do not sell, rent, or commercially share your personal information.

We may share information only in the following circumstances:

• Warranty processing - When required to verify a warranty or supply service.
• Legal compliance - If required to comply with a legal obligation, such as responding to lawful requests from law enforcement.

We do not share data with advertisers, analytics partners, or unrelated third parties.

5. Your Choices and Rights

5.1 Camera permission

You may deny camera access at any time; however, barcode scanning will not work.

5.2 Access and deletion

You may request a copy of your stored warranty information or ask us to delete it by contacting us using the details at the bottom of this policy.

5.3 Updates

You may update your information by contacting our support team at the email at the bottom of this policy.

We will respond to all data-related requests within a reasonable timeframe.

6. Data Retention

We retain warranty information for as long as your products are under our 5-year product warranty. This is necessary to:

• Provide warranty support
• Comply with legal and accounting requirements

When information is no longer required, we securely delete or anonymise it.

7. Children's Privacy

The App is not intended for individuals under the age of 13.

We do not knowingly collect or store personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

8. International Data Transfers

Your warranty information may be stored and processed in the UK and Europe.

If data is transferred outside your region, we will ensure that appropriate legal protections are in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will:

• Update the "Last updated" date above, and
• Provide notice within the App or on our website if required by law

Continued use of the App after changes are posted constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact FOUR Car Audio using the methods below:

Email: info@fourcaraudio.co.uk
Website: www.fourcaraudio.co.uk